Jetbull is rated “Poor” with 1 8 / 5 on Trustpilot

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Jetbull is rated “Poor” with 1.8 / 5 on Trustpilot

Ratings and Reviews of Online Casinos


1. Sol Casino

Sol casino keyword

Free Sign-Up Bonus: 40 Free Spins ( Free Sign-Up Bonus Link )


First Deposit Bonus: 100% up to €/$ 200 ( Registration Link )





2. Fresh Casino

fresh casino

Free Sign-Up Bonus: 30 Free Spins ( Free Sign-Up Bonus Link )


First Deposit Bonus: 100% up to €/$ 500 ( Registration Link )






3. Jet Casino

jet casino

Free Sign-Up Bonus: 150 Free Spins ( Free Sign-Up Bonus Link )


First Deposit Bonus: 200% up to €/$ 500 ( Registration Link )







Jetbull is rated “Poor” with 1.8 / 5 on Trustpilot












scam! be aware!

I deposited 100€ and I received a 100€ bonus. Next, they limited my account and my stakes, to keep out bonus wagering requirement from being satisfied. But I managed to do it, I won and my bonus was converted into real money (1’100€). At this point, they removed 1’000€ (real money, not bonus) from my account, because I won with the bonus. Furthermore, they hide the transaction where they removed my money.

Date of experience: March 26, 2020

be aware casino chat live ,management…

be aware casino chat live ,management ,security department customer service they are all mafia they work together as group of mafia ,they have a high quality and professional technic to milk you
betweent them they always have one little thing you missed for refusing the pay out ,how simple i explain that to you ?
taking money from your card as fast lightning
if you were to win ?? they wont pay out,will stay pending pending if you complain ? your account will be restricted

Date of experience: September 02, 2019

Avoid these scammers!!!

Avoid!!! They pretend there’s a system error so you can’t withdraw any winnings and technical support never get back to you. Then contacted ‘customer services’ and they want all of your personal information, literally driving licence, front and back of credit card, bank statement with all 4 corners in view. Probably enough stuff to clone your information! £100 of winnings I’ll never get back. They need shutting down asap

Date of experience: December 02, 2017

Reply from Jetbull

Feb 2, 2018

Dear Miss Smith,
As we said in one of our previous replies concerning the verification process, we take pride in our transparency. The KYC is nothing more but a standard procedure used by every other online gambling entity. This process is in place only to assure the funds are transferred to the right owner and to prevent any fraudulent behavior. Rest assured that no one is trying to clone your identity as we just follow the standard procedure that our casino needs to respect.

Bad experience

I deposited and didn’t receive a bonus so I contacted live support but I didn’t receive a reply. By the end I deposited £650 with no real return and got an emailed response the next day that asked me to deposit again and talk to live help to get the bonus. I tried live help but again it wasn’t available. in effect you aren’t going to get the bonus. My advice contact live help before you deposit if not available don’t deposit. I don’t know what you would need to do to withdraw?

Date of experience: July 14, 2018

Reply from Jetbull

Jul 24, 2018

Hello Peter,

First of all, we apologise once again for the inconvenience you’ve encountered recently. To that extent, you’ve been granted not only your Bonus, but 100 Free Spins on any NetEnt slot, as well. We would also like to remind you not to be hasty, whenever the unpredictable happens. Our Customer Support team is here to help you and everybody else with all inquiries you might have in the shortest time possible.

Thank you for your understanding,


well… I signed up and deposited 25 quid with a 200% bonus

transaction went through and my money and bonus funds were added.
went on multiple slots but none of them worked as it kept coming up with errors and then upon contacting live chat they said i need to verify my ID for my account before im allowed to play.

never have I ever joined a casino and they wont let you play before handing the sensitive documents.

not impressed at all.

the rating may change dependant on if they have stolen my money/unable to play

Date of experience: July 05, 2019

Won amount on slots, no winnings credited to account, no live chat response

Won bonus game, game crashed half way through. Reloaded game and won 610 coins. Game crashed again, reloaded and no cash had been credited to my wallet. After waiting 25 minutes on chat with no response, decided i’d spin again hoping it’d launch bonus game. It didnt.

45 minutes later and no reply on chat still despite the casino supposedly offering “live chat” until 10pm (its 20:38 now).

Have never had a problem with NetEnt games on any other gambling site, so I can only assume that JetBull’s infrastructure is as bad as its live chat.

Date of experience: August 29, 2018

Reply from Jetbull

Aug 30, 2018

Hi Robert,

We’re sorry to hear your experience with us wasn’t very pleasant and we apologize for that. We would like to assure you that at Jetbull we do value customer satisfaction more than anything and we strive to offer our players the best quality services, thus ensuring a pleasant gambling experience. Regarding the response time, the reason why it took us longer than usual to reply to your message is that we had a huge number of requests during the last few days and it took a while for us to get to yours. This is also why the response time on Live Chat was affected. At the moment our Team is working around the clock to make sure all queries are answered and afterwards we’ll be able to restore our Live Chat service back to normal.
Concerning the specific issue you reported, we’ve investigated and it was indeed a technical issue, causing your bonus rounds to crash. As we replied to your ticket, our Technical Team managed to solve this problem and your funds have now been returned to your Main Balance. Therefore, we kindly ask you to check again now.
Once more, we apologize for any inconvenience caused and should you need our assistance in the future don’t hesitate to get in touch with us anytime, we’ll be more than happy to assist you with any requests you may have.

All the Best,
The Jetbull Crew

No live chat available no reply to…

No live chat available no reply to emails. I have had a bet settled as lost where match was abandoned so should be void but no reply’s. Why advertise live chat when it doesn’t exist very poor will give it 24 hours and if no contact will report to ombudsman and gaming authorities.

Date of experience: September 09, 2018

Reply from Jetbull

Sep 10, 2018

Dear Kevin,

We’re sorry to hear you encountered this situation. First of all, we would like to apologize for taking a while for our Customer Support Team to answer your emails.
Also, it’s true that during the last few days our Live Chat was stopped, this measure was taken as we were a bit overwhelmed by the number of requests we received following some campaigns we did a while back. Our Support Team is working around the clock to make sure all requests are being dealt with and as of today we have the Live Chat back online as well.
Regarding the particular issue you reported, we checked our system and your bet was corrected in the meantime and the funds were returned to your account. This wrong settlement was caused by a technical error in our system, please accept our apologies for any inconvenience caused by this.
Should you need any further assistance from our side please don’t hesitate to get in touch with us anytime.

Kindest Regards,
The Jetbull Crew

First played online bet bull last…

First played online bet bull last Friday deposit £60 pounds won huge amount sent them all my verification documents before they even asked like all online casinos now day ask u provide I’ve made withdrawal which still pending still after 3 days because have do security checks which ment take 48 hours now saying don’t have time scale and just seem make exuse after exuse intill they verify my I’d check northing they can do realy no checks take this long I would not even waste money here cos soon as win that’s it they don’t want pay out keep away look all outher reviews

Date of experience: February 18, 2019

Reply from Jetbull

Feb 20, 2019

Hi Darren,

Thank you for taking the time to let us know your feedback.

In order to obtain a better understanding of our processes, I would like to explain how the verification of your account has been made. We have requested the KYC documents from you on the 15th of February, which you promptly provided. These documents have been verified by our colleagues from the Security Department within 48 hours.

On the 17th of February, which was our established deadline, our colleagues have required one more document to complete the verification, as the information you were able to provide has been insufficient for them to complete this process. We have therefore requested this from you and as for the first time, you have been kind enough to quickly reply. Because of this necessity to start the verification process once more, 48 hours were dedicated by our team. On the 19th of February, the verification of your account has been completed.

We will kindly ask you to keep in mind that this is necessary only once and we are grateful for the time you have invested. Usually, the standard 48 hours are enough and no additional details are needed but this is not always the case.

If you have any additional questions or inquiries, our colleagues from the Customer Support Team are always at your disposal via e-mail:

Kind regards,
Jetbull Team

I ve just openned an account

I ve just openned an account

first deposit of £30 didnt appear. Made a second one didnt get anything.

Checked my bank account £ 60 pound were taken from it for jetbull

Tried to contact customer service ( good luck to you guys if you need to reach them) send proof of the 2 deposit

Got an answer saying that they can only got one so will only give me £ 30 back…+ £15 for my 50% deposit bonus

these £45 came into bonus money so I could only use them on bet with odds greater then 2.0..

Dont think i ll ever see that other £30

Absolute waste of time, avoid them

Date of experience: July 27, 2018

Reply from Jetbull

Jul 30, 2018

Mr. Montgomery,

We thank you for your feedback and are very sorry for the inconvenience.
We would like you to know that we did our best to resolve your issue as soon as possible. The reason for the issue resided not with Jetbull, but with our payments provider and that’s why the deposits were delayed, but since then they have all been resolved.
The aforementioned issue can also be seen that it was solved as we are very happy to say that all your later deposits were successful and not a single problem was encountered during the said transactions.
If you check your account you will see that we have credited your first 30 GBP, granted you a 15 GBP deposit bonus, and after that, we’ve also credited you the remaining 30 GBP.
We’ve also given you a 10 GBP no deposit bonus which you can use on sports, just to make things right between us because we value our players.
In the 11 years we’ve been active on the market, Jetbull has never once skipped on paying users and this will never be an issue on our side. We pride ourselves in being fair and really caring about our users.
We hope that you’ll accept our apology and continue to play at Jetbull.
Have a great day!

The Jetbull team

Worst Betting site out there

Site goes down very frequently; they also claimed to have a payment issue, where it took over 2 weeks to receive my funds.

Shoddy customer service, they seem to also have only 1 person working for them, as my e-mails & live chat cases have been with the same person each time.

Date of experience: July 26, 2016

Worst betting site ever

This site is rip off you try and withdraw funds you can’t and as for customer service none at all they will take your money but don’t want to give you it back if you win worst betting site ever stay well clear you have been warned theses people are bandits nothing more

Date of experience: August 15, 2018

Reply from Jetbull

Aug 16, 2018

Dear Andrew,

Security is super important for Jetbull and in order to keep everything safe and secure, we usually make users go through the account verification process. This might include your age, identity, residence and deposit/withdrawal methods.
The problem in your specific case was that while you did request to make a withdrawal, when you left us a message on live chat you wrote your e-mail address incorrectly.
We have then contacted you on the correct address and asked for your documents so that we can start the verification process and approve your withdrawal as soon as possible. Unfortunately, we did not receive a reply from you with the requested documents, so we couldn’t proceed with the verification.
If you’ll check your inbox, you should find a second e-mail our Customer Support Team sent a few hours ago with the instructions you need to be able to withdraw your funds.
Once you will send us the information we requested, you will be able to make your withdrawal in no time. Also, if you have further questions, our colleagues are awaiting for your message.
We’re sorry that this confusion occurred, as we value the time our users take to send us their inquiries and we never leave a message unanswered.

Sincerely, The Jetbull Team.

Limits. Limits. Limits.

If you plan to make money with max bet limit amount of ~0.25$, then go ahead, waste your time. My experience was with their soccer offer, maybe not with most popular leagues, but still it is ridiculous. Joke of a sportsbook.

Date of experience: March 03, 2021

Heard great reviews joined had a few…

Heard great reviews joined had a few bets won 212 didn’t read bonus cancelled it after 2 bets had 3 bets but wouldn’t pay out my mistake but never got any help thought it worked like all other bookmakers but clearly they don’t will not be using them again

Date of experience: November 03, 2018

Rubbish Customer Service

Got an email from Jetbull saying they would match up to EUR400% deposit 100% as a bonus plus GBP 50 but I’d need to contact C/S after I’d made my deposit.
So I’ve made my deposit and can I get hold of their customer service? Can I heck.
Really disappointed.

Date of experience: August 13, 2018

Reply from Jetbull

Aug 20, 2018

Dear Paul,

We are sorry you have encountered this situation!

Our Customer Support Team is working hard on replying to all inquiries in a matter of hours or even less, but sometimes they can receive a highly increased number of requests. We do our best to not have this happen often and we appreciate the patience you had.

As you have already been informed, the bonus has been added to your account. We wish you the best of luck with your bets! If you will need any further help, our colleagues can be reached at or through Live Chat.

Poor – created an account without a problem, deposited without a problem but their sportsbook wasn’t appearing in my browser. Their support suggested clearing cookies and cache and that left me logged out. Now can’t login and their support is useless

Date of experience: February 22, 2019


DO NOT SIGN UP, scammers.

I made the mistake of signing up with these guys, before reading the reviews. They will harass you with KYC and try to not only interrupt your playing but also withdrawing if you win. Please read the other reviews before you use these. I have decided to seek legal advice after providing multiple types of IDs, front and back, selfies, proof of address, credit cards front and back, etc after all that they go back to asking for a picture of the driver license I am holding, the one I already sent t/em. Please do not use these, there’s so many other sites out there, who won’t harass you like this.

Date of experience: March 12, 2019

Dårlig oplevelse med dem

Dårlig oplevelse med dem! Det svar ikke på mail og deres “live chat” er altid optaget. Når mand vil gerne udbetale gevinst, så det står – we are currently unable to do your request! Please contact support! Men det hjælpe jo ikke. De svare aldrig:(

Date of experience: September 17, 2018

Reply from Jetbull

Sep 24, 2018

Hi Baiba,

Thank you for letting us know your feedback, your time is much appreciated.

We can see that you have been contacted on e-mail by one of our DK managers. We are sorry for the delay in our response, as we have received a highly increased number of requests. We are doing our best to get back to you in the shortest time possible, so please do not worry as we will always reply to your messages.

If you encounter any difficulties or have other questions, do not hesitate to send us a new message at or ping us on Live Chat. We are always happy to help!

All the best,
Your friends at

So far so good

So far so good

I put through my details for their offer and received it with all the basic tie ins. 30x wagering etc etc

I’ve managed to get through the KYC fine – sent my details and they turned it around fast enough.

I managed to get up to £46,000 now and I’m just gong through the withdrawal.

It’s a bit of a pain you can only withdraw in £2000 installments and only £5000 per day.

I withdrew my first £2000 at 00:00 today and I’m just waiting for it to go through processing – hopefully it all goes very smooth – will be happy to update once all monies received to hopefully dispel any of the bad ratings here.

Date of experience: March 21, 2018

I sent all the documents they asked for…

I sent all the documents they asked for and than I got an email saying I did not pass the KYC. They said that they will confiscate my winnings and close my account so I can not withdraw. Absolute joke of a site. Do not open an account there

Date of experience: October 13, 2018